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RETURNS + EXCHANGES

WAREHOUSE SALE

Please take care in choosing your Warehouse Sale items purchases are final. We do not offer exchange, credit, or refunds for incorrect size, change of mind, or change of personal circumstance.

 

RETURNS

Please email contact@projecttyme.com.au for your reason of returns. Please let us know your full name, order number and item(s) you purchased.

  • Requests for your returns must be made within 7 days of the date of order.
  • Returned item(s) must be received by PROJECT TYME within an additional 7 days of the returns being issued within Australia and 14 days for International customers.
  • Returns shipping costs are at the customer’s expense.
  • Item(s) must be in original condition (unworn, unmarked, undamaged) with the original tags still attached and receipt of purchase.
  • We provide STORE CREDIT ONLY in the form of an electronic gift card at full priced items returned minus shipping fee. Store credit/ gift cards do not have expiration date.
  • Once a return is received, store credit will be issued within 7 days.
  • We do not accept your returns that are sale items of 30% or more. Promo codes that are used in conjunction with sale items and make the items 30% or more cannot returned or exchanged. All sale items are final, so choose carefully.
  • Exchanges are not guaranteed due to high notation and limited availability of stock however if you are after an exchange, please email us with return stating the full item description, brand name, colour and size required for the item you would like to exchange for. If the item you wish to exchange for sells out while we are waiting to receive your return, we will automatically issue you with store credit.
  • Refunds are provided for faulty items in line with consumer law.
  • Orders place with AfterPay are only eligible for a credit note unless proven to be faulty after inspection by our item. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/  

It is your responsibility as the owner of the item to ensure we receive your return within the accepted time frame using a trackable service. We will not accept any returned items received outside of this period, unless previously arranged with Management. Sale or discounted items are not eligible for a return unless otherwise arranged.

FAULTY

We treat every order with absolute care and pack with precision and love to make sure they are in a good condition. All claims for fault must be assessed by the manufacturer who will inspect the item before a refund can be granted. Please notify us within 7 days from delivery date providing a description of the fault in your items along with pictures as proof via email to contact@projecttyme.com.au

Please note: once your refund has been approved by our staff and notification sent to you, it may take up to 5-7 days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

Please ensure washing, laundering and fabric care instructions are strictly followed as we are unable to assist if the item has been damaged in any way due to negligence on your part. Items damaged as a result of wear and tear are not considered to be faulty.

If you believe you have a faulty item, please contact us immediately for further instructions.

 

AFTERPAY RETURNS

If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is deemed faulty, you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. 

 

PRIVACY

PROJECT TYME is bounded by the Privacy Act 1988

This website respect your privacy and while there are section of this site you can view without giving any information, ordering your garment will require entering of your details including but not limited to name, address and credit details. PROJECT TYME will only use this information or pass this information on for the purpose of providing  services on your behalf needed to deliver the service.

PROJECT TYME reserves the right to change this privacy policy at any time.

If you ever have any questions or concerns about products, shipping or returns please email contact@projecttyme.com.au

ABN: 40 5677 7981 89

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